Shipping Policy

CARATSPARKLE.COM operates from the  Gold Centre, Deira, Dubai, United Arab Emirates (UAE).

For all other locations the shipping rates are available and displayed during checkout from shopping cart. If the selected items are in stock and customer verification and security check are complete (if needed) and the payment is received, then the shipment is processed within 24 hours.

Kindly provide 1-2 days in case of engraving or any other special service is needed. However, sometimes it could be possible that some items are not available ready in stock, in such cases the number of days we need to manufacture the same item is indicated in our website during the process of the order before confirmation.

Once the items order is processed we ship it through FedEx and the insurance is normally covered till the point of delivery of the item to the customer. It is the responsibility of the customer to provide correct shipping address and they need to be available in the address during the possible delivery dates. It is the policy of the shipping agent to try to contact the customers on five consecutive days and if all the attempts are failed the items may be returned back to us. In such cases all the related shipping costs and a service charge will be charged to the customer.

For your own security and for the safety of online transactions, the billing and delivery address need to be the same. However, for any special request for delivery of items to a location other than the billing address you may contact admin@hansdiamonds.com

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