Terms & Conditions

Products & Services

CARATSPARKLE.COM is a premier website providing online jewellery gifts services. We bring a wide selection of gold and diamond ornaments  and variety of jewellery gifts.

Placing an order

Orders can be placed on the website by adding the products you wish to buy to the shopping cart. Once the order has gone through, after entering the necessary details, you will receive an email with the order confirmation details and the total amount you have paid.


Prices shown on the website are stated in UAE Dirhams by default and upon selection of other available currencies. Please be advised that these are approximate conversions and that prices are subject to currency rate fluctuations depending on the exchange rate at the time it was entered. CARATSPARKLE.COM may vary the prices listed on this website at any time and without any notice.


Orders once placed cannot be cancelled in any case. In case if the customer find any defect in the product, it has to be informed immediately at the time of delivery. The product will be replaced with a similar good one. Requests for cancellation will not be entertained after the payment is processed.


If the order is placed at  office working hours, the products will be dispatched to the buyer within 24 hours for the orders to Dubai subject to product availability, within 24 hrs for the order anywhere to UAE. All shipping processes will be handled by Hans Diamond & Jewellery LLC., on the cost of the buyer.

For orders which has to be delivered on a urgent basis, the customer has to call us and inform about the urgency in order to process the same accordingly and immediately.

Our team will take care the order is delivered on time.

Faulty Goods

CARATSPARKLE.COM prides itself on outstanding quality of the products we deliver. We have a dedicated team who conducts quality checks and verify the condition of products before delivery. If you for some reason suspect that you have received a product with some kind of flaw, we are however very keen to have a look at it ourselves. Please therefore return your product in the same way as stated above, if proven flawed, a new similar product will be delivered.

Terms of using the website

In order to use CARATSPARKLE.COM you must read and agree to our Terms & Conditions. They are for your protection and outline our obligations to you, the client.

This Website is brought to you, owned and operated by Hans Diamond & Jewellery LLC., trading as CARATSPARKLE.COM. The following Terms and Conditions govern the use of CARATSPARKLE.COM  website ("Site"), the materials and information contained therein and related services made available to you via this Site. If you do not agree to these Terms and Conditions, please do not visit or use the Site. CARATSPARKLE.COM may from time to time change this Site (including these Terms & Conditions of use). Please read these Terms and Conditions and re-read before subsequent use. In the event of change(s) to these Terms and Conditions that you do not agree with you must immediately stop using the Site.

General Disclaimer CARATSPARKLE.COM, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Exclusion of Liability and Overall Disclaimer

The materials and information provided on this Site and related communications are provided on and "as is" basis. CARATSPARKLE.COM assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site. Any reference to products or services on this Web site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by CARATSPARKLE.COM. CARATSPARKLE.COM expressly disclaims any implied or express warranties or conditions of any kind, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site.

CARATSPARKLE.COM shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if CARATSPARKLE.COM  is expressly advised of the possibility of such loss or damages.

The Terms and Conditions are effective until terminated by CARATSPARKLE.COM and CARATSPARKLE.COM may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.

Privacy Policy

It is your responsibility to read and familiarize yourself with the CARATSPARKLE.COM Privacy Policy. You must not use this site if you are under the age of 18 without the consent of your parent or guardian who must read and agree to the CARATSPARKLE.COM Privacy Policy and Terms and Conditions.

You acknowledge and agree that we have the right to access and disclose your information in order to comply with applicable laws and lawful government requests, and to protect CARATSPARKLE.COM or its users. By using a third party payment processor, we ensure that your personal bank details are kept safe whilst shopping online. You should not send any information or material that you consider to be confidential or proprietary, to CARATSPARKLE.COM or any other person, through this Site.

Any information or material sent to CARATSPARKLE.COM at, or through this Site, is deemed to be not confidential. You are deemed to grant to CARATSPARKLE.COM an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute all materials or information sent by you to or through this Site. The information we gather will be stored in our database, and we will only use it for purposes of notifying you of a promotion, event, sale or any activity in conjunction with the brand. The information, by no means, shall be transferred to any third party. CARATSPARKLE.COM is free to use any ideas, concepts, know-how or techniques that you send to CARATSPARKLE.COM, for any purpose.


You must comply with all proprietary and copyright notices on this Site. This Website is owned by Hans Diamond & Jewellery LLC., trading as CARATSPARKLE.COM and its associates, and subject to copyright. The information on this Site is protected under UAE copyright laws. You must not in any form or by any means:

(a) copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this Site;

(b) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or

(c) use or apply, for commercial purposes any material or information on this Site, without the prior written consent of CARATSPARKLE.COM.

Any software which you down load from this Site is governed exclusively by the license terms accompanying the file or the terms of the licence agreement which accompanied the original product licensed by you which you are updating, and by down loading such software you agree to abide the terms of the license. You must not reproduce or redistribute any software otherwise than in accordance with the relevant software license. All trademarks, brands and names appearing on this Site are the property of their respective owners.

Nothing contained on this Site should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Site without the express written permission of CARATSPARKLE.COM or third party owner.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, or were not respectful of other users, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

CARATSPARKLE.COM makes no representations or warranties about any other website which you may access through this Site ("Other Website"). When you access an Other Website, that Other Website is independent from this Site, and CARATSPARKLE.COM has no control over the content on that Other Website. Any link to an Other Website is provided as a convenience to users of this Site. Other Websites are not under the control of CARATSPARKLE.COM, and CARATSPARKLE.COM is not responsible for the accuracy of any information on any Other Website. CARATSPARKLE.COM does not monitor or review the content of any Other Website. You must take your own precautions to ensure that any Other Website that you access by link from this Site is free from viruses, worms, trojan horses and other material of a destructive nature.

CARATSPARKLE.COM will not monitor or review statements made by persons other than CARATSPARKLE.COM ("Third Parties") on this Site. Third Parties may post statements or information relating to items offered for sale by Third Parties on some portion of this Site, from time to time ("Third Party Posted Material"). CARATSPARKLE.COM makes no representations to you in relation to about the accuracy, quality, legality, ownership or other aspect of any Third Party Posted Material. CARATSPARKLE.COM expressly disclaims any liability to you for all Third Party Posted Material. Without limitation, CARATSPARKLE.COM is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material, and including but without limitation, any loss of profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if CARATSPARKLE.COM has been expressly advised of the possibility of such loss or damages.

You must indemnify and keep indemnified CARATSPARKLE.COM in respect of all loss and expense suffered by you as a result of any use or exploitation by you of any Third Party Posted Material or any Other Website, or both.

CARATSPARKLE.COM disclaims liability for all warranties or representations express or implied, in relation to goods or services, or both, referred to in this Site, or offered for sale on this Site by any Third Party.

Product information in relation to products referred to in this Site has been provided by the respective manufacturers of the relevant products. Product information and illustrations is published with the permission of the relevant manufacturer and/or owner of that product.

Governing Law

These Terms and Conditions are governed by the laws in force in UAE and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of UAE and any courts which may hear appeals from those courts.

Nothing contained in these Terms and Conditions derogates from CARATSPARKLE.COM’s right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by CARATSPARKLE.COM with respect to that use.

In General

In this Site:

"CARATSPARKLE.COM" means Jewellery, trading as CARATSPARKLE.COM and its subsidiaries, associates and officers unless otherwise stated.

"Other Website" means websites of persons or entities other than CARATSPARKLE.COM which are linked to and from this Site.

"Your Information" means any information from which your identity is apparent or can be reasonably be ascertained.

"Site" means the whole or any part of the web pages located at CARATSPARKLE.COM (including the lay-out of this Site, individual elements of the Site design, underlying code elements of this Site, or text, sounds, graphics, animated elements or any other content of this Site.)

"We" and "us" refer to CARATSPARKLE.COM, and "our" has the same meaning.

"Third Parties" means persons or entities represented on the Site other than CARATSPARKLE.COM.

"Third Party Posted Material" means posted statements, information relating to items or items offered for sale by Third Parties on some portion of this Site.

Hans Diamond & Jewellery L.L.C,
Unit-5, Al Zarooni Bldg.,
Al Ras, Deira, Dubai, UAE.

Call us: +971 4 2215400
E: admin@hansdiamonds.com

Terms & Conditions - Last updated 01 December 2016

Consumer Helpline number +971 4 2215400
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Not to be reproduced. All third party trademarks mentioned or displayed on this Site are the property of their respective owners.

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